Return Policy

You may return item/s within 30 days of purchase under the conditions below.

• Email support@hot-steam.com to initiate a return by requesting a 'Return Goods Authorization' (RGA) and explain the reason of your return.
• Print copy of your order number and write RGA number on it. Include this copy with your return.
• You have 14 days from day the RGA was issued to return your item/s.
• Items under $10.00 are not returnable.
• Electrical parts (timers, switches, thermostats and fuses) are not returnable.
• There is a 15% restocking fee charged against all returned item/s.
• Returned item/s must be in new condition including the original box and packaging. We cannot take back used, installed or tried item/s.
• Inspection of the item/s will follow when your return is received (usually within 24 business hours).

 

Return Shipping & Packaging

• Customers have the option of using the carrier of your choice to return your order. We highly recommend using a carrier that provides tracking information.
• Adding insurance to your return is highly recommended. Hot-Steam.com is not responsible for any damage or loss associated with your return.
  
• DO NOT write or tape anything to the original product packaging box! We need to get all items (and their packaging!) back in new condition. 
• DO NOT use the manufacturer's product box as the shipping container. Place all item/s in an additional shipping box, otherwise the package will be refused and will not get a refund approved.
• We do reserve the right to refuse a package not meeting the above criteria.
• You will receive a confirmation email from Hot-Steam.com when your return is received and processed.

 

Return Refund

• A refund will be processed after the item/s and packaging conditions are approved.
• Item/s not meeting the above criteria will not get approved and your refund request will be denied. Hot-Steam will not be responsible for shipping back the item/s.
• Refunds will be applied to your original payment method.
• Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
• Please do not abuse this policy by ordering multiple of the same or similar item/s with the intention of returning most of your orders.
• Contact sales@hot-steam.com if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
• Refused, Undelivered, or Abandoned package will be subject to a 15% re-stocking fee.
• Original shipping costs paid are not refundable.